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Installation on Win 10 failed

asked 2019-11-13 14:34:30 +0000

fbrauge gravatar image

Hi, I want to installe 3.0.6 or 3.1.0, but an error occured on Win10 (after migration from W7 by our IT) Message is "visual C++ redistributable installer failed with error -21470223636. Please make sur you have Kb2999226 or KB3118401 installed. These KB are for win7 and before and I can't install it (security rules of our company). Do you have an idea?


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answered 2019-11-13 15:42:41 +0000

grahamb gravatar image

Wireshark requires the Universal CRT platform component to be installed and until now I thought that this was installed on ALL versions of Windows 10.

You can try installing the VC Redistributable for VS2017 from MS which is here (that's what the Wireshark installer attempts to install) but I suspect that you'll come up with the same error. If that's the case something is broken on your machine.

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Hello I ‘ve installed manually VC Redistributable for VS2017 without problem but I still continue to have error message.

fbrauge gravatar imagefbrauge ( 2019-11-14 07:30:22 +0000 )edit

Can you confirm the error code, it looks a bit odd?

grahamb gravatar imagegrahamb ( 2019-11-14 09:00:50 +0000 )edit

I confirm the message. Error: -2147023636

Can I send you a screen copy?

fbrauge gravatar imagefbrauge ( 2019-11-14 09:37:47 +0000 )edit

That number makes more sense, its 0x800704EC in hex which now looks like a Windows error. According to the MS error lookup tool in Visual Studio that error is:

This program is blocked by group policy. For more information, contact your system administrator.

So it looks like you'll have to engage with your IT admin to resolve this.

grahamb gravatar imagegrahamb ( 2019-11-14 09:45:19 +0000 )edit

"VC Redistributable for VS2017 " is installed. A new installation is blocked. Is it possible to shunt VC installation?

fbrauge gravatar imagefbrauge ( 2019-11-14 09:52:21 +0000 )edit

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Asked: 2019-11-13 14:34:30 +0000

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Last updated: Nov 14 '19