Wireshark crashes before opening

asked 2020-09-15 03:24:22 +0000

lancer6238 gravatar image

Hi all,

I am running a 64-bit Windows 7 Dell laptop, and just installed Wireshark 3.2.6. Whenever I tried to open Wireshark, it would crash with the error message below. I've restarted my laptop, reinstalled the program, and Wireshark still crashes. May I know how I can resolve this?

Problem signature:
Problem Event Name: APPCRASH
Application Name:   Wireshark.exe
Application Version:
Application Timestamp:  5f3431f4
Fault Module Name:  ntdll.dll
Fault Module Version:   6.1.7601.18798
Fault Module Timestamp: 5507b864
Exception Code: c0000005
Exception Offset:   00000000000276e9
OS Version: 6.1.7601.
Locale ID:  1033
Additional Information 1:   6146
Additional Information 2:   6146a616132120fbef8950de6627b310
Additional Information 3:   00f8
Additional Information 4:   00f862fb85021dd20481c97c75f09a77

Thank you.

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I eventually installed an older version of Wireshark (2.0.4), and that worked. BTW, version 2.6.18 didn't work either.

lancer6238 gravatar imagelancer6238 ( 2020-09-15 09:56:39 +0000 )edit