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What is wrong with my internets?!

For weeks now, I have been trawling the internet looking for answers to my intermittent packet loss that causes tremendous lag when I am gaming online on my laptop. I have trialled every step offered up by Microsoft (various resets in command prompt etc). I have tried updating/rolling back drivers. I have tried uninstalling/reinstalling the wireless-AC and PCIe controller. I have tried changing every god damn setting in the device manager/properties.

During my search I came across this software, and thought I'd give it a go (despite my wildly vast lack of understanding) so I ran it for a minute or so to see what occurred. Anyone that's interested I would be more than happy to send you a copy of what I saved on fileshark.

It is important to note that when I ping 8.8.8.8 from my mobile phone via the wireless, I never get a 'request timed out', yet when I do it from my laptop (whether through a wired connection or via wireless), it happens roughly every 20 seconds, with some periods being worse than others in terms of lag e.g. 2 or 3 packets dropping. Otherwise, my ping shows as good and stable, and streaming videos etc. is no problem (occasionally websites won't load for a short time, but then is fine).

This is what ipconfig /all shows.

Windows IP Configuration

Host Name . . . . . . . . . . . . : LAPTOP-ULRJCJ1C Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter Physical Address. . . . . . . . . : 30-E3-7A-03-5B-B6 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter WiFi:

Connection-specific DNS Suffix . : home Description . . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 3168 Physical Address. . . . . . . . . : 30-E3-7A-03-5B-B5 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::95f6:8ac1:60c0:2ce9%16(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.65(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : 20 November 2017 23:12:19 Lease Expires . . . . . . . . . . : 21 November 2017 23:28:28 Default Gateway . . . . . . . . . : 192.168.1.254 DHCP Server . . . . . . . . . . . : 192.168.1.254 DHCPv6 IAID . . . . . . . . . . . : 271639418 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-5F-7D-6A-98-E7-F4-DB-7C-27 DNS Servers . . . . . . . . . . . : 192.168.1.254 NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:383b:11fe:a96d:ceed(Preferred) Link-local IPv6 Address . . . . . : fe80::383b:11fe:a96d:ceed%15(Preferred) Default Gateway . . . . . . . . . : :: DHCPv6 IAID . . . . . . . . . . . : 251658240 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-5F-7D-6A-98-E7-F4-DB-7C-27 NetBIOS over Tcpip. . . . . . . . : Disabled

And here is some system info.

OS Name Microsoft Windows 10 Home

Version 10.0.15063 Build 15063

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name LAPTOP-ULRJCJ1C

System Manufacturer HP

System Model HP Notebook

System Type x64-based PC

System SKU Z3C95EA#ABU

Processor Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz, 2701 Mhz, 2 Core(s), 4 Logical Processor(s)

BIOS Version/Date Insyde F.13, 21/07/2016

SMBIOS Version 2.8

Embedded Controller Version 62.21

BIOS Mode UEFI

BaseBoard Manufacturer HP

BaseBoard Model Not Available

BaseBoard Name Base Board

Platform Role Mobile

Secure Boot State On

PCR7 Configuration Elevation Required to View

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume1

Locale United Kingdom

Hardware Abstraction Layer Version = "10.0.15063.502"

Username LAPTOP-ULRJCJ1C\olive

Time Zone GMT Standard Time

Installed Physical Memory (RAM) 8.00 GB

Total Physical Memory 7.92 GB

Available Physical Memory 3.69 GB

Total Virtual Memory 9.42 GB

Available Virtual Memory 4.18 GB

Page File Space 1.50 GB

Page File C:\pagefile.sys

Device Encryption Support Elevation Required to View

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualisation Enabled in Firmware No

Hyper-V - Data Execution Protection Yes

Any help or pointers would be really appreciated. I've tried everything I could find via googling alone. I even purchased a powerline device to eliminate the possibility it was the wireless.

It is also important to note that I haven't got a [email protected]&%ing clue what I am doing, so any explanations may need to be broken down into very tiny segments.

Many thanks, Oli

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What is wrong with my internets?!

For weeks now, I have been trawling the internet looking for answers to my intermittent packet loss that causes tremendous lag when I am gaming online on my laptop. I have trialled every step offered up by Microsoft (various resets in command prompt etc). I have tried updating/rolling back drivers. I have tried uninstalling/reinstalling the wireless-AC and PCIe controller. I have tried changing every god damn setting in the device manager/properties.

During my search I came across this software, and thought I'd give it a go (despite my wildly vast lack of understanding) so I ran it for a minute or so to see what occurred. Anyone that's interested I would be more than happy to send you a copy of what I saved on fileshark.

It is important to note that when I ping 8.8.8.8 from my mobile phone via the wireless, I never get a 'request timed out', yet when I do it from my laptop (whether through a wired connection or via wireless), it happens roughly every 20 seconds, with some periods being worse than others in terms of lag e.g. 2 or 3 packets dropping. Otherwise, my ping shows as good and stable, and streaming videos etc. is no problem (occasionally websites won't load for a short time, but then is fine).

This is what ipconfig /all shows.

Windows IP Configuration

Configuration Host Name . . . . . . . . . . . . : LAPTOP-ULRJCJ1C Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : home

home Wireless LAN adapter Local Area Connection* 2:

2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter Physical Address. . . . . . . . . : 30-E3-7A-03-5B-B6 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes

Yes Wireless LAN adapter WiFi:

WiFi: Connection-specific DNS Suffix . : home Description . . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 3168 Physical Address. . . . . . . . . : 30-E3-7A-03-5B-B5 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::95f6:8ac1:60c0:2ce9%16(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.65(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : 20 November 2017 23:12:19 Lease Expires . . . . . . . . . . : 21 November 2017 23:28:28 Default Gateway . . . . . . . . . : 192.168.1.254 DHCP Server . . . . . . . . . . . : 192.168.1.254 DHCPv6 IAID . . . . . . . . . . . : 271639418 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-5F-7D-6A-98-E7-F4-DB-7C-27 DNS Servers . . . . . . . . . . . : 192.168.1.254 NetBIOS over Tcpip. . . . . . . . : Enabled

Enabled Tunnel adapter Teredo Tunneling Pseudo-Interface:

Pseudo-Interface: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:383b:11fe:a96d:ceed(Preferred) Link-local IPv6 Address . . . . . : fe80::383b:11fe:a96d:ceed%15(Preferred) Default Gateway . . . . . . . . . : :: DHCPv6 IAID . . . . . . . . . . . : 251658240 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-5F-7D-6A-98-E7-F4-DB-7C-27 NetBIOS over Tcpip. . . . . . . . : Disabled

Disabled

And here is some system info.

OS Name Microsoft Windows 10 Home

Home Version 10.0.15063 Build 15063

15063 Other OS Description Not Available

Available OS Manufacturer Microsoft Corporation

Corporation System Name LAPTOP-ULRJCJ1C

LAPTOP-ULRJCJ1C System Manufacturer HP

HP System Model HP Notebook

Notebook System Type x64-based PC

PC System SKU Z3C95EA#ABU

Z3C95EA#ABU Processor Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz, 2701 Mhz, 2 Core(s), 4 Logical Processor(s)

Processor(s) BIOS Version/Date Insyde F.13, 21/07/2016

21/07/2016 SMBIOS Version 2.8

2.8 Embedded Controller Version 62.21

62.21 BIOS Mode UEFI

UEFI BaseBoard Manufacturer HP

HP BaseBoard Model Not Available

Available BaseBoard Name Base Board

Board Platform Role Mobile

Mobile Secure Boot State On

On PCR7 Configuration Elevation Required to View

View Windows Directory C:\WINDOWS

C:\WINDOWS System Directory C:\WINDOWS\system32

C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume1

\Device\HarddiskVolume1 Locale United Kingdom

Kingdom Hardware Abstraction Layer Version = "10.0.15063.502"

"10.0.15063.502" Username LAPTOP-ULRJCJ1C\olive

LAPTOP-ULRJCJ1C\olive Time Zone GMT Standard Time

Time Installed Physical Memory (RAM) 8.00 GB

GB Total Physical Memory 7.92 GB

GB Available Physical Memory 3.69 GB

GB Total Virtual Memory 9.42 GB

GB Available Virtual Memory 4.18 GB

GB Page File Space 1.50 GB

GB Page File C:\pagefile.sys

C:\pagefile.sys Device Encryption Support Elevation Required to View

View Hyper-V - VM Monitor Mode Extensions Yes

Yes Hyper-V - Second Level Address Translation Extensions Yes

Yes Hyper-V - Virtualisation Enabled in Firmware No

No Hyper-V - Data Execution Protection Yes

Yes

Any help or pointers would be really appreciated. I've tried everything I could find via googling alone. I even purchased a powerline device to eliminate the possibility it was the wireless.

It is also important to note that I haven't got a [email protected]&%ing clue what I am doing, so any explanations may need to be broken down into very tiny segments.

Many thanks, Oli