What is wrong with my internets?!

asked 2017-11-20 23:52:33 +0000

updated 2017-11-21 04:57:53 +0000

Guy Harris gravatar image

For weeks now, I have been trawling the internet looking for answers to my intermittent packet loss that causes tremendous lag when I am gaming online on my laptop. I have trialled every step offered up by Microsoft (various resets in command prompt etc). I have tried updating/rolling back drivers. I have tried uninstalling/reinstalling the wireless-AC and PCIe controller. I have tried changing every god damn setting in the device manager/properties.

During my search I came across this software, and thought I'd give it a go (despite my wildly vast lack of understanding) so I ran it for a minute or so to see what occurred. Anyone that's interested I would be more than happy to send you a copy of what I saved on fileshark.

It is important to note that when I ping 8.8.8.8 from my mobile phone via the wireless, I never get a 'request timed out', yet when I do it from my laptop (whether through a wired connection or via wireless), it happens roughly every 20 seconds, with some periods being worse than others in terms of lag e.g. 2 or 3 packets dropping. Otherwise, my ping shows as good and stable, and streaming videos etc. is no problem (occasionally websites won't load for a short time, but then is fine).

This is what ipconfig /all shows.

Windows IP Configuration

   Host Name . . . . . . . . . . . . : LAPTOP-ULRJCJ1C
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Local Area Connection* 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 30-E3-7A-03-5B-B6
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter WiFi:

   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 3168
   Physical Address. . . . . . . . . : 30-E3-7A-03-5B-B5
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::95f6:8ac1:60c0:2ce9%16(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.65(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 20 November 2017 23:12:19
   Lease Expires . . . . . . . . . . : 21 November 2017 23:28:28
   Default Gateway . . . . . . . . . : 192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 271639418
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-5F-7D-6A-98-E7-F4-DB-7C-27
   DNS Servers . . . . . . . . . . . : 192.168.1.254
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:383b:11fe:a96d:ceed(Preferred)
   Link-local IPv6 Address . . . . . : fe80::383b:11fe:a96d:ceed%15(Preferred)
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 251658240
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-5F-7D-6A-98-E7-F4-DB-7C-27
   NetBIOS over Tcpip. . . . . . . . : Disabled

And here is some system info.

OS Name Microsoft Windows 10 Home
Version 10.0.15063 Build 15063
Other OS Description    Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP-ULRJCJ1C
System Manufacturer HP
System Model    HP Notebook
System Type x64-based PC
System SKU  Z3C95EA#ABU
Processor   Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz, 2701 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date   Insyde ...
(more)
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