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Application Freezing Momentarily

I have an app that is hanging up when accessing a drop down menu where operators select new job. This is the only step in which they get this intermittent freeze that lasts 40 secs and much longer. What they are trying to create jobs in, is a client called pilot on their computers. If I launch the pilot directly on the server running the workflow server, this freeze up never happens.

How can I use Wireshark to hopefully locate the source of this problem?

Thank You