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Spontaneous Internet Disconnects

  • Everyone in the house is complaining about it, so I've ruled out my PC.
  • Replacing a coax cable from the wall to the modem "appeared" to make a noticeable difference, the time between disconnects continued increasing. A few days passed without 1 issue that I know of, and then slowly started to come back, though still much less frequent.
    • I was able to log the event and there appears to be a ton of colored messages. I'm trying to decipher them but could definitely use some help.

I have a Netgear Nighthawk R6400 Router and a Motorola/Arris SB 6141 Modem

Spontaneous Internet Disconnects

  • Everyone in the house is complaining about it, so I've ruled out my PC.
  • PC.
    • Replacing a coax cable from the wall to the modem "appeared" to make a noticeable difference, the time between disconnects continued increasing. A few days passed without 1 issue that I know of, and then slowly started to come back, though still much less frequent.
        frequent.
    • I was able to log the event and there appears to be a ton of colored messages. I'm trying to decipher them but could definitely use some help.

I have a Netgear Nighthawk R6400 Router and a Motorola/Arris SB 6141 ModemModem. WS Log attached below via G Drive (is there a better way to upload files?)

https://drive.google.com/file/d/16Ysb9CeWeZcTbglmteFP5EO8dHm3FyfU/view?usp=sharing

Spontaneous Internet Disconnects

  • Everyone in the house is complaining about it, so I've ruled out my PC.
    • Replacing a coax cable from the wall to the modem "appeared" to make a noticeable difference, the time between disconnects continued increasing. A few days passed without 1 issue that I know of, and then slowly started to come back, though still much less frequent.
  • I was able to log the event and there appears to be a ton of colored messages. messages within a span of 2 minutes or so. I'm trying to decipher them but could definitely use some help.

I have a Netgear Nighthawk R6400 Router and a Motorola/Arris SB 6141 Modem. WS Log attached below via G Drive (is there a better way to upload files?)

https://drive.google.com/file/d/16Ysb9CeWeZcTbglmteFP5EO8dHm3FyfU/view?usp=sharing