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Wireshark 3.2.1 fails installation on Windows on "vcredist_x64.exe"

asked 2020-02-14 14:03:38 +0000

rengram1997 gravatar image

updated 2020-02-15 19:20:14 +0000

Guy Harris gravatar image

Installation is failing on "vcredist_x64.exe". I have manually installed from the same location, "C:\Program Files\Wireshark\vcredist_x64.exe", and rebooted. I have verified in "Add/Remove Programs" it's installed. Have tried multiple times to install the program but it always fails on trying to install it even though it's installed. What else can I do?

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Your OS?

Note that we require a specific version of the vcredist, i.e. Microsoft Visual C++ 2015-2019 Redistributable (x64) 14.24.28127 or later.

What is the version info on that vcredist_x64 you have?

grahamb gravatar imagegrahamb ( 2020-02-14 14:26:29 +0000 )edit

As I stated above I manually installed the version in your package and rebooted. It is 14.24.28127.4. Even though it's installed it still tries to reinstall or run the one again. It does not seem to detect it's installed from your package. My OS is Windows 10 (build 19041.84)

rengram1997 gravatar imagerengram1997 ( 2020-02-14 18:13:51 +0000 )edit

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answered 2020-02-14 18:39:41 +0000

grahamb gravatar image

The Wireshark installer calls the vcredist installer and checks the return result, and can only proceed if it's one of the known "good" values.

I think you'll have to raise an issue for this at the Wireshark Bugzilla and work with a developer to find out what's going on with your system.

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Asked: 2020-02-14 14:03:38 +0000

Seen: 3,082 times

Last updated: Feb 15 '20