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RTP Packet Lost

I cant understand the issue here, we first found the cause of this issue that the firewall was inspecting RSTP traffic and some how sometimes blocking it. but after remove the inspection policies from the firewall it worked fine.

Now the same issue happen again (some how still considered differently) and some cameras out of 4000 cameras, showing delay in the stream, or break in the record. the capture showing me this "previous segment not captured (common at capture start)" this is has many reasons: it might be wireshark could not capture or wire issue. how to figure out the cause. Thanks

Please excuse my language.