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RTP stream is empty or codec is unsupported

I'm trying to analyze a VoIP call (RingCentral) but cannot get any audio playback. The stream can be found under Telephony > VoIP Calls as well as Telephony > RTP > RTP Streams but attempting to "Play Stream" just results in "RTP stream is empty or codec is unsupported". The codec is detected as Opus. I'm unsure how to troubleshoot this further.