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Video Buffer

Hi Friends, I am facing video buffering issue in video streaming device. as my internet speed is fine and when i check internet speed test its shows good speed .i have allocated bandwidth for the device and given 30 mpbs bandwidth to the device. after that also video is buffering a lot . i need to find the cause of the issue . when i take packet capture of the device ip address from my firewall . It show more tcp previous segment not captured followed by tcp out of order. i need to find, is the issue is from internet service provider or its from inside lan network configuration or its device issue. Can anyone help me