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Capture VOIP traffic to check for packet loss

Hi I'm new to Wireshark so would appreciate some basic advice. We are currently experiencing issues with our VOIP phones - not able to access and outside line, etc. Our SIP provider is blaming this on lost packets and our network.

I've installed Wireshark but is it possible to filter just VOIP traffic and if so how. How can I then check for packet loss?

Thanks!