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network speed and connection are slow when connecting to Local proxy server

When our client uses a proxy server based in the same region, their internet connection is slow—below 1 Mbps. Since the sites are connected via a private line, I don't see any problems with network connection (latency, no drops or errors). I've captured a packet capture at the client-side router and there doesn't appear to be any problem or lag between the proxy server (.190) and the client (x.x.x.232).

Can you help to check if this a proxy or network issue based on the capture?? Thank you