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Packet loss after TCP retransmission

Please excuse the use of a translator. I am a newbie who has recently been studying networking. Please help me My window client app using restapi is getting time out errors frequently, so when I capture TCP packets in WireShark and look at the packet with the error, I see a TCP retransmission in the handshake and the packet is lost as it is. What is the issue in this case?

Problem: I get [Conversation completeness: Incomplete, SYN_SENT (1)] in the SYN header, followed by TCP Retransmission, and then no logs of the packet being processed.

Let me know if there's anything else I should know