Hello All,
I have been helping a friend troubleshoot an issue he is experencing when streaming to Twitch. Randomly thoughout the stream all connection is lost for a between 10-30 seconds. All viewers will see a blue screen with a connection loss icon.
He is using OBS studio to stream. We have also tried using StreamlabOBS and the same issue happened there as well.
We have already tried changing a lot of different settings/uninstalling and reinstalling/streaming to a different channel and the issue is still happening.
His ISP has come out and replaced the lines and even replaced the router.
While streaming i have been watching his stats, there are no drops on a ping test to google, CPU, RAM, GPU also dont change when the connection drops.
His bitrate drops to 0 and then goes back to 6k ish when the stream reconnections. OBS doesn't crash during this time, only the connection to Twitch.
I got him to install wireshark and we took a capture this morning. reading the pcap is a bit out of my depth so i would like some help.
The below link is to the PCAP and we had no filers on the capture.
PCAP: https://www.dropbox.com/s/d8aqkuxcltm63n8/wire%20shark%20fail%201%20on%20alt%20account.pcapng?dl=0
PC IP: 10.0.0.250
Stream connection dropped out around 9:05:30 AEDT
Stream connectioni resorted around: 9:06:08 AEDT
Any help in narrowing down this issue will be much appreciated.
