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Can't capture SIP and RTP packets. No Voip calls created via Statistics. Can you please help us?

Hi,

our Wireshark on Wirdows server is not capturing SIP and RTP traffic from our SBC. Everybody from our team double checked port settings and we have them correct. We also see syslog messages captured from same SBC. We are able to see Voip calls with other tools (Syslog viewer for example). We tried like 3 different WS version suggested online. We also did other things like delete Wincap, turn off FW ect.

Currently we have WS 3.6.6 version installed on Windows Server 2012 R2 64-bit.

We appreciate any suggestion to help. Thanks.