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Slow file transfer speeds

Hi there

I hope someone can help with this. I'm looking into very slow file transfer speeds I'm getting in one of our remote offices. Internally, I'm seeing expected speeds of 20Mb when transferring a file, but when copying files over the WAN, it barely touches 1Mb.

Capture can be found at the following link:

My IP is Remote PC is

Any assistance would be much appreciated. The WAN provider insists their CPEs are fine with no throttling or traffic shaping in place. From the LAN side, I've checked the switches and firewall and everything looks fine.

Many thanks