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pitney bowes firewall communication issues.

I have a strange communication issue with a pitney bowes postage machine. It seems a though the PB machine (IP cannot successfully establish TLS when connecting directly through our Palo Alto firewall. If I connect PB machine to LAN side of another linksys NAT device (WAN IP then to Palo Alto firewall it seems to work fine. Any insight or advise would be much appreciated. Not sure how I get the ability to attach pcap files. Thank you