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"Packet Bytes" pane not showing ASCII bytes

Why am I not seeing the ASCII decode as shown on this help page:

I've right clicked and have "Show text based on packet ... as ASCII." Only one or a few of the ASCII bytes are decode. If I right click, select "Copy Bytes as Hex + ASCII Dump" and then paste into an editor, the decode is there.

(I'd paste a screen show but as a new user do not have enough points or something).