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Malformed Packets During Livestream

Hello All,

We are a medium size ministry and we livestream our services using Livestream Studio Software. Recently we've experienced errors from Livestream Studio stating connection too slow for quality and at points the stream will actually drop completely. Doing some simple network diags I've determined there were no issues with our LAN being saturated (no data loss from hosts to GWY). I've also done speed tests and pinging the ISP routers with no significant data loss. We've also had the ISP out here to do line tests which have all passed. Upon running packet captures and using the _ws.expert.severity == error filter I see alot of Malformed packets and TCP out of Order.

I'm not a Network Engineer, so im doing my best to explain this. On the capture i believe its displaying 14146 packets with that filter out of 3962277 packets captured. I see alot of Malformed HTTP packets from LAN HOST 1 to LAN HOST 2. Tonight I noticed alot of TCP Out-Of-Order packets from our Livestream Box to the livestream site. The TTL's are all 128 as well.

I've saved the capture. Please let me know anything else I can do to troubleshoot.

Thanks and Regards, Andrew FPMI IT Director

We've tested hardware removing switches and using Guest network Router with the same malformed packet results.

Malformed Packets During Livestream

Hello All,

We are a medium size ministry and we livestream our services using Livestream Studio Software. Recently we've experienced errors from Livestream Studio stating connection too slow for quality and at points the stream will actually drop completely. Doing some simple network diags I've determined there were no issues with our LAN being saturated (no data loss from hosts to GWY). I've also done speed tests and pinging the ISP routers with no significant data loss. We've also had the ISP out here to do line tests which have all passed. Upon running packet captures and using the _ws.expert.severity == error filter I see alot of Malformed packets and TCP out of Order.

I'm not a Network Engineer, so im doing my best to explain this. On the capture i believe its displaying 14146 packets with that filter out of 3962277 packets captured. I see alot of Malformed HTTP packets from LAN HOST 1 to LAN HOST 2. Tonight I noticed alot of TCP Out-Of-Order packets from our Livestream Box to the livestream site. The TTL's are all 128 as well.

I've saved the capture. Please let me know anything else I can do to troubleshoot.

We've tested hardware removing switches and using Guest network Router with the same malformed packet results.

**Capture File Link https://www.dropbox.com/s/ojjx5mis1j86nxs/12.6.2019-Service.zip?dl=0

Thanks and Regards, Andrew FPMI IT Director

We've tested hardware removing switches and using Guest network Router with the same malformed packet results.