Hi Best Brains n the World, I need your help with this issue, im not the best wireshark person or anywhere near it, I had done my best to interpret it but im Stuck like Duck!
Situation: We use application (Mix of Web based and GUI Menu) in all our offices (remote and local) and works fine except our main site in NZ. The application works partially right until they get to certain part then the application times out – RESET page is NOT displayed i.e. error Navigation error “This Page cannot be displayed”
http://s000.tinyupload.com/index.php?file_id=00790152857454496550
I ran wireshark and the capture file is attached, my discovery are as per below • The connection gets reset from the server side IP .53 • I noticed every time the connection reset the TTL is 59 (TTL starts at 64) this is 5 HOPS away from {this is where im confused is it 5 HOPS away from the starting point i.e. where the capture is happening from (Client machine where I ran application from) or is it 5 HOPS away from the Application server IP .53}
Kindly assist me with the issue as to why the CONNECTION RESET is happening
Note: If the NZ users use VPN connection to connect to our head office where the application server resides the application works perfectly fine.
I cannot upload the . pcapngfile because I need 60 points but im NEW first time, there must be away for newbies, How can I upload the file if im newbie surely newbies should be give 100pts to start with then deducted as per use.
. pcapng file location is below
https://www1.zippyshare.com/v/03HuT1NC/file.html
Thanks for your time and effort.
