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Unable to start Wireshark under Windows 10

asked 2018-11-22 20:00:24 +0000

MadCat61 gravatar image

updated 2018-11-22 22:02:07 +0000

Jaap gravatar image

I'm currently using a Windows 10 HP system with a touchscreen. I was able to install Wireshark Wireshark-win64-2.6.4 and WinPCap 4.1.3 without any glitch.

The currently version of my Windows 10 is 1803.

Alas, I'm unable to run Wireshark. When I launch the application nothing happens. When I go to the event viewer, I get this error message :

Nom de l’application défaillante Wireshark.exe, version : 2.6.4.0, horodatage : 0x5bbfbe14
Nom du module défaillant : ISD_Tablet.dll, version : 7.3.4.35, horodatage : 0x5a274039
Code d’exception : 0xc0000094
Décalage d’erreur : 0x00000000000d6200
ID du processus défaillant : 0x1d24
Heure de début de l’application défaillante : 0x01d4828d71a49dd2
Chemin d’accès de l’application défaillante : C:\Program Files\Wireshark\Wireshark.exe
Chemin d’accès du module défaillant: C:\WINDOWS\SYSTEM32\ISD_Tablet.dll
ID de rapport : 05a256fa-f3a9-45aa-9d52-d9e8d2929dde

The error seems to be related somehow to the tactile part of the system.

Any idea to solve this problem ?

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OBS apparently uses Qt, as do Wireshark; somebody reported a bug about the Wacom driver on the Qt bug database.

The suggestion there, as with the OBS question, appears to be to remove the driver.

Guy Harris gravatar imageGuy Harris ( 2018-11-22 22:14:16 +0000 )edit

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answered 2018-11-23 09:35:57 +0000

MadCat61 gravatar image

Hi Guy,

Thank you to have pinpointed the problem. I have updated the Qualcom driver and, tadaaa, it works already!

Philippe

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Qualcomm driver, or Wacom driver?

Guy Harris gravatar imageGuy Harris ( 2018-11-23 18:40:20 +0000 )edit

You're right, it's the Wacom driver.

MadCat61 gravatar imageMadCat61 ( 2018-11-26 06:55:16 +0000 )edit

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Asked: 2018-11-22 20:00:24 +0000

Seen: 74 times

Last updated: Nov 23