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Wireshark-win64-3.6.4.exe fails to install on Windows 10 [closed]

asked 2022-05-04 21:20:04 +0000

Timo gravatar image

Cant upload the screenshot, I got no karma. The Visual C++ Redistributable installer failed with error 38. Please make sure you have KB2999226 or KB3118401 installed. Unable to continue installation.

Those KB's are for pre-windows 10 OS.

vc_redist.x64.exe runs/installs without error.

Wireshark-win64-3.6.3.exe installs without error.

Wireshark-win64-3.6.4.msi installs without error.

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Closed for the following reason duplicate question by Timo
close date 2022-05-05 15:34:31.913568


Adding to this, I can extract the vcredist_x64 installer from the Wireshark install files when the install fails and run it manually without issue. Also note I had uninstalled all VS2015 versions of vcredist and had rebooted.

jfbradfo gravatar imagejfbradfo ( 2022-05-04 22:58:29 +0000 )edit

Running into this issue myself. My results are identical to ops. Like previously stated, the KB's mentioned in the error are for pre-windows 10 OS, i.e. Windows 8 and older.

Like OP, version 3.6.3 installs fine. Version 3.6.4 and 3.6.5 both fail with the same error.

supawiz6991 gravatar imagesupawiz6991 ( 2022-05-05 03:37:01 +0000 )edit

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answered 2022-05-05 09:34:32 +0000

Jaap gravatar image

See this answer on why this is, and how it was resolved.

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answered 2022-05-05 01:03:32 +0000

yoon gravatar image

The installer stops at

"C:\Program Files\Wireshark\vcredist_x64.exe" /install /quiet /norestart
vcredist_x64 returned 110

However, the Visual C++ Installer at that file location is actually vc_redist.x64.exe

Navigate to C:\Program Files\Wireshark\ and rename vc_redist.x64.exe to vcredist_x64.exe and the installation should run fine.

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Asked: 2022-05-04 21:20:04 +0000

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Last updated: May 05