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Printer web connection problem

asked 2017-11-07 02:29:06 +0000

shhwang gravatar image

updated 2017-11-09 16:50:53 +0000

Eddi gravatar image

I used to connect printer's website for usage checking,

However, sometimes I can't connect the printer's website.

I can connect target printer with telnet( port : 80 ), but, i cannot connect target printer with web browser...


belows are follow TCP Stream result

 GET / HTTP/1.1
 Accept: text/html, application/xhtml+xml, */*
 Accept-Language: ko-KR
 User-Agent: Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.2; WOW64; Trident/6.0; TCO_20170914171800)
 Accept-Encoding: gzip, deflate
 Connection: Keep-Alive

as soon as first http message sended( GET / HTTP/1.1 .. ), TCP Retransmission and RST is occured.

and this pattern show recursively.

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Can you share a capture file showing the pattern? (s.

Uli gravatar imageUli ( 2017-11-07 22:03:33 +0000 )edit

I upload .pcapng file.

Thank you in advance.!

shhwang gravatar imageshhwang ( 2017-11-08 06:37:52 +0000 )edit

[updated: formatting to make the HTTP request easier to read]

Eddi gravatar imageEddi ( 2017-11-09 16:51:23 +0000 )edit

2 Answers

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answered 2017-11-09 16:59:20 +0000

Eddi gravatar image

Interesting trace file.

Most remarkable, the client is sending two identical HTTP requests over two separate TCP connections simultaneously. Pairs of the TCP connections are source ports 24409 / 244010 and 24414 / 24415. Please let us know, if this is due to some trace file sanitation, or the real behavior.

A couple of other things to look for:

  • What happens, if you use a different browser? This would allow us to check if the HTTP server is confused by the user-agent.
  • The HTTP request references an IP address. What happens, if you send the HTTP request using the hostname configured for the printer?
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It solved by 3rd-party company which deployed our network system. maybe cause by wrong configuration for routing setting. thank you.!

shhwang gravatar imageshhwang ( 2017-11-13 05:28:28 +0000 )edit

answered 2017-11-09 22:29:56 +0000

mrEEde gravatar image

updated 2017-11-10 09:08:38 +0000

sindy gravatar image

You can actually connect using a browser also. Th e3-way handshake succeeds so there is an active listener at the printer. However the HTTP GET doesn't specify any file to get. I suggest you try
and report the results
Regards Matthias

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[] did not work also..

shhwang gravatar imageshhwang ( 2017-11-13 05:27:24 +0000 )edit

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Asked: 2017-11-07 02:29:06 +0000

Seen: 452 times

Last updated: Nov 10 '17