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The packet capture hints at packet loss. However as you only see the packets at one end of what seems like a multihop connection there is no telling where things went wrong.

Reset with capturing op as many steps including the client and the host and compare them. So if anythnig stcks out as seeing packet going out on client but never arrive at server.

The more steps in between you can measure the better the insight into the cause will be.

But if the network in between is not in your span of control you may end up haveing a tough conversation about network quality issues.