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The lack of UDP packets could be the issue. VOIP uses RTP packets for the audio. It is usually UDP packets. Wireshark needs to be configured to look for RTP packets. This is different depending on what version you are using. WARNING - listening to calls is probably illegal Wireshark can playback g711u. I would make test calls and use those calls for troubleshooting.

The lack of UDP packets could be the issue. Can you move the sniffer closer to the source of the missing UDP packets? VOIP uses RTP packets for the audio. It is usually UDP packets. Wireshark needs to be configured to look for RTP packets. This is different depending on what version you are using. WARNING - listening to calls is probably illegal Wireshark can playback g711u. I would make test calls and use those calls for troubleshooting.