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Guy, et al,

Folks at Nordic figured out the problem. Catalina comes with Python3 preinstalled. When I installed a fresh copy, I now had a duplicate. All my further installation of Wireshark and nRF Sniffer used my copy. The the Wireshark app ran, it used the system copy, which didn't have pyserial! See the Nordic thread here (sorry for the long URL):

Surprised the standard Python installer didn't warn me.

Thanks for all the help,