For weeks now, I have been trawling the internet looking for answers to my intermittent packet loss that causes tremendous lag when I am gaming online on my laptop. I have trialled every step offered up by Microsoft (various resets in command prompt etc). I have tried updating/rolling back drivers. I have tried uninstalling/reinstalling the wireless-AC and PCIe controller. I have tried changing every god damn setting in the device manager/properties.
During my search I came across this software, and thought I'd give it a go (despite my wildly vast lack of understanding) so I ran it for a minute or so to see what occurred. Anyone that's interested I would be more than happy to send you a copy of what I saved on fileshark.
It is important to note that when I ping 8.8.8.8 from my mobile phone via the wireless, I never get a 'request timed out', yet when I do it from my laptop (whether through a wired connection or via wireless), it happens roughly every 20 seconds, with some periods being worse than others in terms of lag e.g. 2 or 3 packets dropping. Otherwise, my ping shows as good and stable, and streaming videos etc. is no problem (occasionally websites won't load for a short time, but then is fine).
This is what ipconfig /all shows.
Windows IP Configuration
Host Name . . . . . . . . . . . . : LAPTOP-ULRJCJ1C Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : home
Wireless LAN adapter Local Area Connection* 2:
Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter Physical Address. . . . . . . . . : 30-E3-7A-03-5B-B6 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter WiFi:
Connection-specific DNS Suffix . : home Description . . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 3168 Physical Address. . . . . . . . . : 30-E3-7A-03-5B-B5 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::95f6:8ac1:60c0:2ce9%16(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.65(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : 20 November 2017 23:12:19 Lease Expires . . . . . . . . . . : 21 November 2017 23:28:28 Default Gateway . . . . . . . . . : 192.168.1.254 DHCP Server . . . . . . . . . . . : 192.168.1.254 DHCPv6 IAID . . . . . . . . . . . : 271639418 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-5F-7D-6A-98-E7-F4-DB-7C-27 DNS Servers . . . . . . . . . . . : 192.168.1.254 NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:383b:11fe:a96d:ceed(Preferred) Link-local IPv6 Address . . . . . : fe80::383b:11fe:a96d:ceed%15(Preferred) Default Gateway . . . . . . . . . : :: DHCPv6 IAID . . . . . . . . . . . : 251658240 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-5F-7D-6A-98-E7-F4-DB-7C-27 NetBIOS over Tcpip. . . . . . . . : Disabled
And here is some system info.
OS Name Microsoft Windows 10 Home
Version 10.0.15063 Build 15063
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP-ULRJCJ1C
System Manufacturer HP
System Model HP Notebook
System Type x64-based PC
System SKU Z3C95EA#ABU
Processor Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz, 2701 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde F.13, 21/07/2016
SMBIOS Version 2.8
Embedded Controller Version 62.21
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.15063.502"
Username LAPTOP-ULRJCJ1C\olive
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.92 GB
Available Physical Memory 3.69 GB
Total Virtual Memory 9.42 GB
Available Virtual Memory 4.18 GB
Page File Space 1.50 GB
Page File C:\pagefile.sys
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
Any help or pointers would be really appreciated. I've tried everything I could find via googling alone. I even purchased a powerline device to eliminate the possibility it was the wireless.
It is also important to note that I haven't got a f@&%ing clue what I am doing, so any explanations may need to be broken down into very tiny segments.
Many thanks, Oli
