Hello other sharks !
Recently I bought a new ps4 pro , the most game update taking very long and than they break completly and the download starts again.
Not every Update is slow sometimes a update runs well the next one is slow again.
I did a trace from a broken one and know need help from the community.
Packet 15 PS & 17 (sony server )shows an encrypted alert 21 in ssl . Followed by a reset by the ps4 itself.
Is there anything I can do ?
asked 11 Mar, 06:39
As there has been data exchanged between the client and the server, the "Encrypted Alert" is most likely just a normal "Close Notify", which is the proper way to close the connection at the SSL layer (like the FIN does for the TCP layer). The TCP/RST packets are probably sent by the PS4 as it already has closed the TCP session before it receievd back the "Encrypted Alert" and the TCP/FIN after ~185ms.
The question is why is there a round trip time of ~185ms throughout the tracefile? This is quite a long RTT. Combined with some packet loss, this can cause slow download speeds. Is the PS4 connected through WiFi or wired?
Could you provide a capture of the actual download of a game update that takes a long time?
answered 13 Mar, 02:57