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Help troubleshooting Wireshark portable crashing on opening [closed]

asked 2025-03-20 23:59:45 +0000

updated 2025-03-21 00:00:48 +0000

Chuckc gravatar image

I have Wireshark portable 64 bit version 4.4.5 on Windows Server 2012 R2 When I try to open wiresharkportble64.exe, after a few seconds I see "Wireshark has stopped working" with the following problem details:

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name: Wireshark.exe
  Application Version:  4.4.5.0
  Application Timestamp:    67bccdeb
  Fault Module Name:    able64\App\Wireshark\Qt6Gui.dll!SystemParametersInfoForDpi
  Fault Module Version: 6.3.9600.22417
  Fault Module Timestamp:   6798728d
  Exception Code:   c0000139
  Exception Offset: 00000000000ed180
  OS Version:   6.3.9600.2.0.0.400.8
  Locale ID:    3081
  Additional Information 1: ac05
  Additional Information 2: ac0507478d1c5bd693cfc4fe3987e900
  Additional Information 3: ac05
  Additional Information 4: ac0507478d1c5bd693cfc4fe3987e900

Can someone assist with how I go about troubleshooting this? I have tried the basic restarts and uninstall/reinstall with no change. The same version is working on another server 2019 without issues.

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Closed for the following reason the question is answered, right answer was accepted by Newbie2025
close date 2025-03-21 00:36:47.264738

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answered 2025-03-21 00:28:17 +0000

Chuckc gravatar image

updated 2025-03-21 00:29:39 +0000

working on another server 2019
Windows Server 2012 R2 (Crash)


Fault Module Name: able64\App\Wireshark\Qt6Gui.dll!SystemParametersInfoForDpi

QT6 on 2012 probably the issue. Try an earlier Wireshark version from the Wireshark build archive

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Comments

Thanks chuckc - I just noticed the last release that supported 2012 is version 4.0 - downloading that now to try :)

Newbie2025 gravatar imageNewbie2025 ( 2025-03-21 00:30:36 +0000 )edit

Verison 4.0 is working! Thanks Chuckc

Newbie2025 gravatar imageNewbie2025 ( 2025-03-21 00:36:04 +0000 )edit

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Asked: 2025-03-20 23:59:45 +0000

Seen: 40 times

Last updated: Mar 21