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Installation of version 4.0.4 on Windows 10 fails

asked 2023-03-07 11:26:42 +0000

Faramarz gravatar image

updated 2023-03-08 17:26:25 +0000

Installation of version 4.0.4 on Windows 10 fails when installing Visual C++ Redistributable. The error message says: "The Visual C++ Redistributable failed with error -2147024891. Unable to continue installation"

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That error is 0x80070005 - Access is denied

Is your system fully up to date and are you sure you're running the installer with elevated privileges (which should happen automagically)?

grahamb gravatar imagegrahamb ( 2023-03-07 12:51:19 +0000 )edit

Thanks. As far as I know the system is fully up to date. Is there any specific related patch that I need to check? The installer runs with elevated privileges too.

Faramarz gravatar imageFaramarz ( 2023-03-07 15:46:48 +0000 )edit

You could try manually downloading the appropriate from here and then running it from an elevated prompt with the /log <path-to-logfile> flag and examining the log file. The log file can be quite voluminous and I can't really tell you to look for other than text such as "error".

grahamb gravatar imagegrahamb ( 2023-03-07 16:39:21 +0000 )edit

Thanks again. VC_redist.x64 downloaded from Microsoft installed without problem and now I have 3 versions of Visual C++ 2015 on my laptop, but still when I try installing Wireshark 4.0.4, it fails to the same error.

Faramarz gravatar imageFaramarz ( 2023-03-07 17:36:08 +0000 )edit

I downloaded Wireshark-win64-4.0.4.msi and that installed without any problem. Just to update the case.

Faramarz gravatar imageFaramarz ( 2023-03-08 10:06:34 +0000 )edit

1 Answer

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answered 2024-06-26 15:30:11 +0000

KevinP gravatar image

updated 2024-06-26 15:33:52 +0000

As was stated by grahamb, this is a permissions issue. A number of things could be blocking the installation. I recommend that users begin your troubleshooting by temporarily disabling any anti-virus software. Microsoft Defender's Controlled Folder Access will prevent this access as well. If you have that enabled it, it will need to be temporarily disabled to permit installation.

Edit: This should be an obvious one, but let's get it out there: ensure you have permissions to install the software.

To be clear, I understand that the OP's issue here was resolved, and that this is a dated thread. I just wanted to ensure that these intial troubleshooting steps appeared somewhere here. I expect most users will not get past the permissions issue with a different download. This issue just occurred for me today, so the context is still relevant even though the version number has change.

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Asked: 2023-03-07 11:26:42 +0000

Seen: 1,175 times

Last updated: Jun 26