Dell Laptop with DropBox Crashes Netgear Router
- I got an Inspiron 5567 Laptop with Windows 10 x64 for Christmas. Since then the laptop crashes my Netgear R7000 router daily.
- At that point cannot login to the router at 192.168.1.1 (no response). I can Ping it.
- I can, sometimes,connect between all devices Wired/Wifi on my LAN.
- I can connect to my ATT Modem with a browser.
- I can also connect to the Internet, with a browser, if I use a VPN.
- Powering the router off/on resolves the problem.
- I have factory reset the router and also tested a new Netgear Router. No joy!
Update: I have found that DropBox on the laptop causes the crash. Below I have shown the DB discovery protocol trace for two IPs. IP 192.168.1.17 -- and all other IPs on my LAN -- have 2 trys. Only 192.168.1.50 (The Laptop) shows multiple trys. The laptop typically has 4 trys. This one capture is 6 trys, and I suspect it goes crazy sometimes and causes the crash.
Any know what can cause this behavior. I have done a clean reset of windows on the laptop and the problem still exists.
Any thoughts would be appreciated!!
Time Source Destination Protocol
24:46.7 192.168.1.17 255.255.255.255 DB-LSP-DISC
24:46.7 192.168.1.17 192.168.1.255 DB-LSP-DISC
24:53.1 192.168.1.50 255.255.255.255 DB-LSP-DISC
24:53.1 192.168.1.50 255.255.255.255 DB-LSP-DISC
24:53.1 192.168.1.50 255.255.255.255 DB-LSP-DISC
24:53.1 192.168.1.50 255.255.255.255 DB-LSP-DISC
24:53.1 192.168.1.50 192.168.1.255 DB-LSP-DISC
24:53.1 192.168.1.50 255.255.255.255 DB-LSP-DISC
Sounds like a bug in the router to me - have you contacted their support?