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Installing wireshark on virtualmachine win7, error23

asked 2019-12-17 20:59:53 +0000

kiwi gravatar image

Hey! I am trying to install Wireshark on my Virtual Machine Windows7. While installation error 23 occured. It says "The visual C++ redistributable installer failed with error 23. Please make sure you have KB2999226 or KB3118401 instaled. Unable to continue installation." I looked up this KB2999226 update, downloaded and launched but it said "This update is not appliacable to your computer" I out of ideas how to fix it. Can anyone help? Thanks.

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answered 2019-12-17 22:33:03 +0000

grahamb gravatar image

updated 2019-12-17 22:33:23 +0000

Wireshark has, for a number of releases, required the MS Universal C Runtime (UCRT). This is distributed with Windows 10, but earlier OS's require an update, hence the KB numbers you have shown.

KB2999226 has a lit of separate downloads for various OS's, similarly KB3118401 also has a set of downloads.

Have you installing the appropriate KB3118401 update? Did you attempt to install the correct KB2999226 update (x64 or x86) for your VM OS?

Unfortunately without the UCRT Wireshark cannot be installed. You might also note that Win 7 falls out of MS support on the 14th Jan 2020, so you might want to use a newer, supported OS.

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Thank you for information about these KB updates. Yes, I tried install both KB and both versions(x64 or x86) but it did not work. Maybe I can figure it out if I will use virtual win10 instead of win7. Like you said, in win10 it is distributed. I have to search for virtual win10 iso.

Thank you.

kiwi gravatar imagekiwi ( 2019-12-17 23:40:49 +0000 )edit

MS has Win 10 VM images you can download, e.g. here.

grahamb gravatar imagegrahamb ( 2019-12-18 10:01:14 +0000 )edit

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Asked: 2019-12-17 20:59:53 +0000

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Last updated: Dec 17 '19